Price List

 

We believe we are the lowest cost provider of computer related services in the area.  No one else locally offers the same quality and expertise in their work as we do for the price we charge.

We are able to keep our prices low as we work from a workshop at a private residence, and therefore only have one set of overheads.  We usually only carry field replaceable units in stock, and order parts as and when required (can be available next day) that way we can offer you the very latest prices.

Beware of local start-ups offering very cheap rates. It is impossible to run a business charging such low hourly rates and these start-ups may only last a few months.

We are a VAT registered business and our VAT number is 213183444.  For private customers we will pay your VAT on labour, the price you see is the price you pay.  For businesses we will add VAT on top of these prices at the current rate of 20%.

Are you a local registered charity? If so, we offer 25% off all our labour costs.  Click Here to find out more.

By using NTS Computing, you agree to our terms and conditions of business, as detailed here.

Our Service Charges

General Service Charges - Valid from 01 April 2022 (business users need to add VAT @ 20%)

Service Onsite Workshop
Callout (up to 7 miles)
Any time we come to visit you at your home or business. Includes the first hour labour.		 £49.00 -
Callout (up to 12 miles)
Any time we come to visit your at your home or business,  Includes the first hour of labour.		 £55.00 -
Callout (over 12 miles)
Prior Arrangement Only.
Any time we come to visit your at your home or business,  Includes the first hour of labour.		 £55.00
 +£2.00 per additional mile		 -
Labour Charges (per half hour)
Labour is charged in 30 minute increments.  Minimum charge of one hour for workshop.		 £21.00 £21.00

Specific Service Charges

Service Onsite Workshop
Remote Help (per half hour)
This involves us connecting to your computer via the internet and being able to control it.		 - £21.00
Telephone / Email Support
(per half hour)
Any time we provide support via email or telephone.  This can be combined with Remote Help where required.		 - £21.00

Frequently Asked Questions

Do you offer a fixed fee?
Our general answer to this is no. We feel a fixed fee puts pressure on the technician to fix a certain issue in a set amount of time, and therefore compromising the quality of work carried out.  Not all jobs are the same; they require different tools to diagnose and fix the issue at hand.  If an engineer charges a fixed fee and discovers the job will take longer than they feel is feasible, they will either say they cannot fix it, perform a much more simple repair such as reinstall Windows as a generic answer to all issues or the quality and reliability of work will degrade as the job proceeds.  We are fair though, where we know a job will take longer than normal we will place sensible caps on labour.  For example, we often have hard disk recoveries running over 72 hours, but you might only be charged 2 or 3 hours depending on the complexity of the problem.  This is dealt with on a case by case basis.

We do however charge fixed fees for certain items that will always take the same amount of time, such as screen or keyboard replacements for laptops.

Do you offer a No Fix No Fee policy?
We don't generally advertise this as we feel this is bad marketing.  There is rarely a problem in IT that cannot be fixed one way or another, it all depends how much the job would cost.  When calling to discuss your problem, we can generally inform you if it is something we can look at or not.  At the very least we will invite you to the office so we can take a quick look.  If in 5 or 10 minutes we can determine it is something we are unable to fix then there will be no charge.  Some issues will require a degree of investigation, such as failed hard disks, before we can ascertain if we can perform a successful fix or not.  In these situations, they will be dealt with on a case by case basis.

Why do you charge a Call Out fee?
We charge a Call Out fee to cover the cost of travelling to your property.  Competitors who do not charge a call out fee will often have much higher labour prices and will cover their costs through this.

Other related services: Opening Hours